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Re: 8900AX2400 GUI
Posted: Mon Apr 13, 2020 1:50 pm
by shamusdb
When I updated the FW from d27 to d41 it looked like it had wiped all my previous setup so I cracked on and set it all up again. What I didn't do was actually perform a factory reset. So I did that yesterday and set up my confirguration again and I've put the router online this morning to test it out. I'll report back tomorrow.
Cheers
Shamus
Re: 8900AX2400 GUI
Posted: Tue Apr 14, 2020 9:34 am
by billion_fan
shamusdb wrote: ↑Mon Apr 13, 2020 1:50 pm
When I updated the FW from d27 to d41 it looked like it had wiped all my previous setup so I cracked on and set it all up again. What I didn't do was actually perform a factory reset. So I did that yesterday and set up my confirguration again and I've put the router online this morning to test it out. I'll report back tomorrow.
Cheers
Shamus
Attached is the sys log capture procedure so we can capture the logs from the router and find out what the issue might be.
Once you have the logs, please send the logs over to
support@billion.uk.com, along with a issues experienced (so I can be as accurate as possible when reporting the issue to our engineers)
Re: 8900AX2400 GUI
Posted: Wed Apr 15, 2020 7:36 pm
by shamusdb
Thanks for the info billion_fan. I'm back at work this week but will get it setup at the weekend.
Fingers crossed its been 3 days without issue since i factory reset the unit and i've been going into the gui and navigating and changing things on purpose to see if i trigger anything and nothing yet. I'll keep you posted.
Shamus