8800AXL R2 Freezing

Discussions for BiPAC 8800 series: 8800NL
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SimonD
Posts: 2
Joined: Sun Jun 07, 2020 11:24 am

8800AXL R2 Freezing

Post by SimonD » Sun Jun 07, 2020 11:27 am

Hi,

I have a problem with my router freezing every few days. It becomes completely unresponsive, all the lights on the front look correct but I cannot access it remotely and it stops all traffic in and out of the internet.
Software Version 2.52.d15

I have set up a Kiwi log server and nothing strange is getting posted into that.
Any ideas how I can diagnose fix the problem?

Thanks
Simon

billion_fan
Posts: 5203
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL R2 Freezing

Post by billion_fan » Tue Jun 09, 2020 1:22 pm

SimonD wrote:
Sun Jun 07, 2020 11:27 am
Hi,

I have a problem with my router freezing every few days. It becomes completely unresponsive, all the lights on the front look correct but I cannot access it remotely and it stops all traffic in and out of the internet.
Software Version 2.52.d15

I have set up a Kiwi log server and nothing strange is getting posted into that.
Any ideas how I can diagnose fix the problem?

Thanks
Simon
Submit a ticket on our esupport website and attach the logs for our engineers

http://www.billion.uk.com/esupport/inde ... ets/Submit

SimonD
Posts: 2
Joined: Sun Jun 07, 2020 11:24 am

Re: 8800AXL R2 Freezing

Post by SimonD » Tue Jun 09, 2020 2:06 pm

Thanks I have logged it but cannot attach the logs as there is nothing in them!

billion_fan
Posts: 5203
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL R2 Freezing

Post by billion_fan » Tue Jun 09, 2020 4:19 pm

SimonD wrote:
Tue Jun 09, 2020 2:06 pm
Thanks I have logged it but cannot attach the logs as there is nothing in them!
Reply sent via ticket

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