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8800AXL R2 Freezing

Posted: Sun Jun 07, 2020 11:27 am
by SimonD
Hi,

I have a problem with my router freezing every few days. It becomes completely unresponsive, all the lights on the front look correct but I cannot access it remotely and it stops all traffic in and out of the internet.
Software Version 2.52.d15

I have set up a Kiwi log server and nothing strange is getting posted into that.
Any ideas how I can diagnose fix the problem?

Thanks
Simon

Re: 8800AXL R2 Freezing

Posted: Tue Jun 09, 2020 1:22 pm
by billion_fan
SimonD wrote:
Sun Jun 07, 2020 11:27 am
Hi,

I have a problem with my router freezing every few days. It becomes completely unresponsive, all the lights on the front look correct but I cannot access it remotely and it stops all traffic in and out of the internet.
Software Version 2.52.d15

I have set up a Kiwi log server and nothing strange is getting posted into that.
Any ideas how I can diagnose fix the problem?

Thanks
Simon
Submit a ticket on our esupport website and attach the logs for our engineers

http://www.billion.uk.com/esupport/inde ... ets/Submit

Re: 8800AXL R2 Freezing

Posted: Tue Jun 09, 2020 2:06 pm
by SimonD
Thanks I have logged it but cannot attach the logs as there is nothing in them!

Re: 8800AXL R2 Freezing

Posted: Tue Jun 09, 2020 4:19 pm
by billion_fan
SimonD wrote:
Tue Jun 09, 2020 2:06 pm
Thanks I have logged it but cannot attach the logs as there is nothing in them!
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