8800 AXL R2 Crashing Nightly

Discussions for BiPAC 8800 series: 8800NL
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MarkFB
Posts: 2
Joined: Thu Oct 24, 2019 11:21 pm

8800 AXL R2 Crashing Nightly

Post by MarkFB » Thu Nov 21, 2019 9:34 pm

Not sure if anyone can help but I'm running 2.52.d15 firmware but each morning I need to reset my router with a hard power on reset for the WiFi to work or for me to be able to access the server over ethernet.

I've recorded the debugging mode syslog for the last couple of nights and it looks like it is soft rebooting but never fully recovers.

Can anyone provide any suggestions on how I might fix it?

Thanks in advance.

billion_fan
Posts: 5205
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800 AXL R2 Crashing Nightly

Post by billion_fan » Fri Nov 22, 2019 9:15 am

MarkFB wrote:
Thu Nov 21, 2019 9:34 pm
Not sure if anyone can help but I'm running 2.52.d15 firmware but each morning I need to reset my router with a hard power on reset for the WiFi to work or for me to be able to access the server over ethernet.

I've recorded the debugging mode syslog for the last couple of nights and it looks like it is soft rebooting but never fully recovers.

Can anyone provide any suggestions on how I might fix it?

Thanks in advance.
Please send a email to support@billion.uk.com, and attach a copy of your system log before the crash for investigation.

MarkFB
Posts: 2
Joined: Thu Oct 24, 2019 11:21 pm

Re: 8800 AXL R2 Crashing Nightly

Post by MarkFB » Sat Nov 23, 2019 9:47 am

Thanks billon_fan, I've done that and hopefully they will be able to help.

billion_fan
Posts: 5205
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800 AXL R2 Crashing Nightly

Post by billion_fan » Mon Nov 25, 2019 10:26 am

MarkFB wrote:
Sat Nov 23, 2019 9:47 am
Thanks billon_fan, I've done that and hopefully they will be able to help.
I have sent you a reply via our ticketing system (engineers will investigate) :D

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