wifi disconnecting

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grumpyoldman
Posts: 25
Joined: Fri Dec 08, 2017 5:02 pm

wifi disconnecting

Post by grumpyoldman » Fri Jan 04, 2019 4:24 pm

I am experiencing problems with wifi disconnecting on laptop and phone. The laptop and android phone have been connected to router using 5g, another android phone using 2.4g connection is not losing the wifi connection. I have changed both laptop and phone to connect using 2.4g and disconnections have ceased. It would appear that the problem is with the router.

When phone has disconnected it has normally reconnected a while after phone is taken out of sleep mode. On laptop sometimes reconnecting by using windows settings resolves the problem, other times router has been rebooted and on one occasion laptop had to be rebooted.

I had been using the 5g connection as this is faster (?) than 2.4g and has a stronger signal.

The laptop connects to wifi via Realtek wirless lan adpator plugged into USB port. Router is Billion 8800 AKL R2 3G/4G LTE VDSL/ADSL2.

Any suggestions as to what might be causing this problem.

Thank you

gom

billion_fan
Posts: 5176
Joined: Tue Jul 19, 2011 4:30 pm

Re: wifi disconnecting

Post by billion_fan » Mon Jan 07, 2019 9:37 am

grumpyoldman wrote:
Fri Jan 04, 2019 4:24 pm
I am experiencing problems with wifi disconnecting on laptop and phone. The laptop and android phone have been connected to router using 5g, another android phone using 2.4g connection is not losing the wifi connection. I have changed both laptop and phone to connect using 2.4g and disconnections have ceased. It would appear that the problem is with the router.

When phone has disconnected it has normally reconnected a while after phone is taken out of sleep mode. On laptop sometimes reconnecting by using windows settings resolves the problem, other times router has been rebooted and on one occasion laptop had to be rebooted.

I had been using the 5g connection as this is faster (?) than 2.4g and has a stronger signal.

The laptop connects to wifi via Realtek wirless lan adpator plugged into USB port. Router is Billion 8800 AKL R2 3G/4G LTE VDSL/ADSL2.

Any suggestions as to what might be causing this problem.

Thank you

gom
What firmware version are running??

grumpyoldman
Posts: 25
Joined: Fri Dec 08, 2017 5:02 pm

Re: wifi disconnecting

Post by grumpyoldman » Sun Mar 03, 2019 12:33 pm

Apologies for delay in responding.

The router software version is 2.52.d5.

Thank you

gom

billion_fan
Posts: 5176
Joined: Tue Jul 19, 2011 4:30 pm

Re: wifi disconnecting

Post by billion_fan » Mon Mar 04, 2019 9:33 am

grumpyoldman wrote:
Sun Mar 03, 2019 12:33 pm
Apologies for delay in responding.

The router software version is 2.52.d5.

Thank you

gom
Can you try a firmware upgrade attached is latest firmware that has a newer wireless driver.

With this firmware it is advised to upgrade your device and reset your device back to factory default settings once upgraded, then manually reconfigure the device again.

It is not advised to restore settings from previous firmware builds.
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duncanhallam
Posts: 1
Joined: Fri Apr 12, 2019 3:36 pm

Re: wifi disconnecting

Post by duncanhallam » Fri Apr 12, 2019 4:17 pm

I'm having the same problem. If I am in the same room as the router wifi signal is fine, if I go out of the room the signal strength is weak at best and the drops out. I am running the latest firmware from the website 2.52.d11.

Do you have any setting ideas to boost the wifi as currently the sky router we have has better signal strength.

billion_fan
Posts: 5176
Joined: Tue Jul 19, 2011 4:30 pm

Re: wifi disconnecting

Post by billion_fan » Mon Apr 15, 2019 9:47 am

duncanhallam wrote:
Fri Apr 12, 2019 4:17 pm
I'm having the same problem. If I am in the same room as the router wifi signal is fine, if I go out of the room the signal strength is weak at best and the drops out. I am running the latest firmware from the website 2.52.d11.

Do you have any setting ideas to boost the wifi as currently the sky router we have has better signal strength.
Try loading the firmware above, if it doesn't help it might be a limitation on the hardware of the device.

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