8800AXL R2 gone slightly crazy - "mroute: pending queue full, dropping entries"

Discussions for BiPAC 8800 series: 8800NL
srw985
Posts: 12
Joined: Sat Nov 10, 2018 10:41 pm

8800AXL R2 gone slightly crazy - "mroute: pending queue full, dropping entries"

Post by srw985 » Sat Nov 10, 2018 10:46 pm

Bought a 8800AXL R2 to replace constantly failing Sky Q routers. First 4 days it's been absolutely perfect and really impressed with it.

Suddenly tonight things have started going a bit haywire and very temperamental. Wifi dropouts, webgui not loading sometimes.

System log is now full of stuff like this. Is a hard reset the best option at this point? Running 2.52.d12 as shipped (or autoupdated?)

Nov 10 22:38:41 kern warn kernel: mroute: pending queue full, dropping entries
Nov 10 22:38:41 kern warn kernel: mroute: pending queue full, dropping entries
Nov 10 22:38:41 kern warn kernel: mroute: pending queue full, dropping entries
Nov 10 22:38:47 kern warn kernel: net_ratelimit: 12 callbacks suppressed
Nov 10 22:38:47 kern warn kernel: mroute: pending queue full, dropping entries
Nov 10 22:38:47 kern warn kernel: mroute: pending queue full, dropping entries

billion_fan
Posts: 5202
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL R2 gone slightly crazy - "mroute: pending queue full, dropping entries"

Post by billion_fan » Mon Nov 12, 2018 9:24 am

srw985 wrote:
Sat Nov 10, 2018 10:46 pm
Bought a 8800AXL R2 to replace constantly failing Sky Q routers. First 4 days it's been absolutely perfect and really impressed with it.

Suddenly tonight things have started going a bit haywire and very temperamental. Wifi dropouts, webgui not loading sometimes.

System log is now full of stuff like this. Is a hard reset the best option at this point? Running 2.52.d12 as shipped (or autoupdated?)

Nov 10 22:38:41 kern warn kernel: mroute: pending queue full, dropping entries
Nov 10 22:38:41 kern warn kernel: mroute: pending queue full, dropping entries
Nov 10 22:38:41 kern warn kernel: mroute: pending queue full, dropping entries
Nov 10 22:38:47 kern warn kernel: net_ratelimit: 12 callbacks suppressed
Nov 10 22:38:47 kern warn kernel: mroute: pending queue full, dropping entries
Nov 10 22:38:47 kern warn kernel: mroute: pending queue full, dropping entries
A soft reboot will resolve your issue.

Also try enabling 'Wireless Multicast Forwarding (WMF)' for both bands

srw985
Posts: 12
Joined: Sat Nov 10, 2018 10:41 pm

Re: 8800AXL R2 gone slightly crazy - "mroute: pending queue full, dropping entries"

Post by srw985 » Mon Nov 12, 2018 7:32 pm

Thanks, I've enabled WMF on both channels and this seems to have made an improvement after rebooting. It's been running fine for a few hours now and the WebGui has remained fast and accessible. I've noticed the log still has loads of repeated "kern warn kernel: mroute: pending queue full, dropping entries" entries amongst the usual stuff. Should I be concerned?

billion_fan
Posts: 5202
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL R2 gone slightly crazy - "mroute: pending queue full, dropping entries"

Post by billion_fan » Tue Nov 13, 2018 9:21 am

srw985 wrote:
Mon Nov 12, 2018 7:32 pm
Thanks, I've enabled WMF on both channels and this seems to have made an improvement after rebooting. It's been running fine for a few hours now and the WebGui has remained fast and accessible. I've noticed the log still has loads of repeated "kern warn kernel: mroute: pending queue full, dropping entries" entries amongst the usual stuff. Should I be concerned?
Let me check with the our engineers and get back to you

srw985
Posts: 12
Joined: Sat Nov 10, 2018 10:41 pm

Re: 8800AXL R2 gone slightly crazy - "mroute: pending queue full, dropping entries"

Post by srw985 » Tue Nov 13, 2018 11:26 am

Problem seems to have come back this morning. The network itself is running working fine, but I can't access the WebGUI.

Browsers hang on 'waiting for 192.168.0.1' and sometimes I'll get a login prompt after 1-2 minutes. It'll then let me browse the WebGUI, sort of, with every click taking 1-2 minutes or failing completely, so it's pretty unusable.

I'm assuming a reboot using the button on the back will fix this temporarily again, but as the network is working fine otherwise I'll just leave it alone for now and await further instruction.

Is there a way I can provide you with a proper log file, or should I try a factory reset next?

billion_fan
Posts: 5202
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL R2 gone slightly crazy - "mroute: pending queue full, dropping entries"

Post by billion_fan » Thu Nov 15, 2018 10:24 am

srw985 wrote:
Tue Nov 13, 2018 11:26 am
Problem seems to have come back this morning. The network itself is running working fine, but I can't access the WebGUI.

Browsers hang on 'waiting for 192.168.0.1' and sometimes I'll get a login prompt after 1-2 minutes. It'll then let me browse the WebGUI, sort of, with every click taking 1-2 minutes or failing completely, so it's pretty unusable.

I'm assuming a reboot using the button on the back will fix this temporarily again, but as the network is working fine otherwise I'll just leave it alone for now and await further instruction.

Is there a way I can provide you with a proper log file, or should I try a factory reset next?
I have just updated our engineers that issue has resurfaced, once I get a reply I will drop you a update

billion_fan
Posts: 5202
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL R2 gone slightly crazy - "mroute: pending queue full, dropping entries"

Post by billion_fan » Thu Nov 15, 2018 1:47 pm

billion_fan wrote:
Thu Nov 15, 2018 10:24 am
srw985 wrote:
Tue Nov 13, 2018 11:26 am
Problem seems to have come back this morning. The network itself is running working fine, but I can't access the WebGUI.

Browsers hang on 'waiting for 192.168.0.1' and sometimes I'll get a login prompt after 1-2 minutes. It'll then let me browse the WebGUI, sort of, with every click taking 1-2 minutes or failing completely, so it's pretty unusable.

I'm assuming a reboot using the button on the back will fix this temporarily again, but as the network is working fine otherwise I'll just leave it alone for now and await further instruction.

Is there a way I can provide you with a proper log file, or should I try a factory reset next?
I have just updated our engineers that issue has resurfaced, once I get a reply I will drop you a update
Attached is newer firmware for you to try, please me know if you experience any issues
You do not have the required permissions to view the files attached to this post.

srw985
Posts: 12
Joined: Sat Nov 10, 2018 10:41 pm

Re: 8800AXL R2 gone slightly crazy - "mroute: pending queue full, dropping entries"

Post by srw985 » Thu Nov 15, 2018 9:34 pm

Hasn't solved the issue unfortunately. WebGUI unresponsive after a couple hours. I'll try to reboot and catch some logs before it crashes completely in the morning, though I may just try a factory reset first.

The wifi from the 8800AXL R2 won't allow some devices to connect, though everything connected via LAN (including other wifi APs) seems to be working absolutely fine, so I'm happy to leave it until tomorrow rather than break everyone's connection at streaming time.

billion_fan
Posts: 5202
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL R2 gone slightly crazy - "mroute: pending queue full, dropping entries"

Post by billion_fan » Fri Nov 16, 2018 9:21 am

srw985 wrote:
Thu Nov 15, 2018 9:34 pm
Hasn't solved the issue unfortunately. WebGUI unresponsive after a couple hours. I'll try to reboot and catch some logs before it crashes completely in the morning, though I may just try a factory reset first.

The wifi from the 8800AXL R2 won't allow some devices to connect, though everything connected via LAN (including other wifi APs) seems to be working absolutely fine, so I'm happy to leave it until tomorrow rather than break everyone's connection at streaming time.
I have updated our engineers, if you can grab a full copy of the system log once the the issue has occured off this new firmware that will be great

srw985
Posts: 12
Joined: Sat Nov 10, 2018 10:41 pm

Re: 8800AXL R2 gone slightly crazy - "mroute: pending queue full, dropping entries"

Post by srw985 » Fri Nov 16, 2018 10:03 am

It's tricky, as it can take 5 min+ to load a page from the WebGUI once the issue has occurred. I've just done a reboot before seeing this post, and have attached the current full log here https://pastebin.com/pWYWN57G

I'll check back in a couple hours and try to retrieve a new log once the issue has occurred. Any way I can I get the logs via SSH or something?

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