BiPAC 8800AXL R2 random reboots

Discussions for BiPAC 8800 series: 8800NL
billion_fan
Posts: 5205
Joined: Tue Jul 19, 2011 4:30 pm

Re: BiPAC 8800AXL R2 random reboots

Post by billion_fan » Tue Sep 25, 2018 10:43 am

youngsyp wrote:
Tue Sep 18, 2018 10:23 am
Just to keep this log up to date.

I reverted the FW to 2.52.d10 on Sunday. I reset the gateway prior to uploading the FW and reset it again after too. I also used a newly made DSL cable and it's wired into the test socket of the NTE socket.

I noted that Attn has reduced by 0.5dB from 22.7dB to 22.2dB. I usually see this fluctuate by 0.1 - 0.2dB between re-syncs but not by this degree. I also note that the downstream SNRM is more stable now. I think both ofthese things are more to do with the cable than the FW change.

As I type, the gateway has been up and synced for: 1D 23H 40M. I'll continue to monitor with DSLStats, BQM and syslog.

Paul
Attached is the 8800AXL R2 test firmware will you be able to test it and let us know if it resolves the reboot issue.
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youngsyp
Posts: 31
Joined: Mon Jan 29, 2018 11:27 am

Re: BiPAC 8800AXL R2 random reboots

Post by youngsyp » Tue Sep 25, 2018 1:00 pm

billion_fan wrote:
Tue Sep 25, 2018 10:43 am
Attached is the 8800AXL R2 test firmware will you be able to test it and let us know if it resolves the reboot issue.
Thanks for this.

I'll attempt to get it on tonight. Will I need to factory reset after installing?

For information, it's been up, without interruption, since I installed the current official software again.

Paul

billion_fan
Posts: 5205
Joined: Tue Jul 19, 2011 4:30 pm

Re: BiPAC 8800AXL R2 random reboots

Post by billion_fan » Wed Sep 26, 2018 9:38 am

youngsyp wrote:
Tue Sep 25, 2018 1:00 pm
billion_fan wrote:
Tue Sep 25, 2018 10:43 am
Attached is the 8800AXL R2 test firmware will you be able to test it and let us know if it resolves the reboot issue.
Thanks for this.

I'll attempt to get it on tonight. Will I need to factory reset after installing?

For information, it's been up, without interruption, since I installed the current official software again.

Paul
You shouldn't need to reset back to factory default settings, (as our engineers have remotely upgraded a couple devices so far) but I would make a backup of your config first just to be sure :D

youngsyp
Posts: 31
Joined: Mon Jan 29, 2018 11:27 am

Re: BiPAC 8800AXL R2 random reboots

Post by youngsyp » Wed Sep 26, 2018 1:59 pm

billion_fan wrote:
Wed Sep 26, 2018 9:38 am
You shouldn't need to reset back to factory default settings, (as our engineers have remotely upgraded a couple devices so far) but I would make a backup of your config first just to be sure :D
Excellent and thanks.

I only asked as I don't have time to reconfig the thing from scratch currently, so not having to do so means I can update it sooner.

I might have a go at doing it remotely... :shock: :D

Just for info, on the current official FW release, I've not had a reset since changing the FW 10D 3H 19M ago.

Paul

billion_fan
Posts: 5205
Joined: Tue Jul 19, 2011 4:30 pm

Re: BiPAC 8800AXL R2 random reboots

Post by billion_fan » Wed Sep 26, 2018 2:35 pm

youngsyp wrote:
Wed Sep 26, 2018 1:59 pm
billion_fan wrote:
Wed Sep 26, 2018 9:38 am
You shouldn't need to reset back to factory default settings, (as our engineers have remotely upgraded a couple devices so far) but I would make a backup of your config first just to be sure :D
Excellent and thanks.

I only asked as I don't have time to reconfig the thing from scratch currently, so not having to do so means I can update it sooner.

I might have a go at doing it remotely... :shock: :D

Just for info, on the current official FW release, I've not had a reset since changing the FW 10D 3H 19M ago.

Paul
That's positive but I would still suggest upgrading to the newer firmware

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