firmware 2.52

Discussions for BiPAC 8800 series: 8800NL
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davidl
Posts: 6
Joined: Fri Jun 08, 2018 11:47 am

firmware 2.52

Post by davidl » Mon Jun 11, 2018 6:56 pm

Hi
I have an 8800NL R2.
Every time I have upgraded to a version of 2.52 i have problems with the box rebooting itself approximately every 12 hours or so.
Reverted back to 2.50 version all is rock solid.
On a BT infinity line.
Anybody else seen this issue?
Any suggestions?

Dave

Grimers
Posts: 124
Joined: Mon Mar 06, 2017 11:59 am
Location: Newton Poppleford, Devon, UK
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Re: firmware 2.52

Post by Grimers » Mon Jun 11, 2018 7:29 pm

Hi Dave,

I would advise going back to 2.50 until Billion release a test firmware.

Thanks,

William
William Grimsley.

billion_fan
Posts: 5205
Joined: Tue Jul 19, 2011 4:30 pm

Re: firmware 2.52

Post by billion_fan » Tue Jun 12, 2018 9:21 am

davidl wrote:
Mon Jun 11, 2018 6:56 pm
Hi
I have an 8800NL R2.
Every time I have upgraded to a version of 2.52 i have problems with the box rebooting itself approximately every 12 hours or so.
Reverted back to 2.50 version all is rock solid.
On a BT infinity line.
Anybody else seen this issue?
Any suggestions?

Dave
Stick to 2.50 for now, we are investigating with our engineers and once I get a update I will post it

davidl
Posts: 6
Joined: Fri Jun 08, 2018 11:47 am

Re: firmware 2.52

Post by davidl » Tue Jun 12, 2018 4:41 pm

great.
many thanks.
as i mentioned i am on 2.50a.d13 and all is rock solid.

Dave

billion_fan
Posts: 5205
Joined: Tue Jul 19, 2011 4:30 pm

Re: firmware 2.52

Post by billion_fan » Tue Jun 12, 2018 4:57 pm

davidl wrote:
Tue Jun 12, 2018 4:41 pm
great.
many thanks.
as i mentioned i am on 2.50a.d13 and all is rock solid.

Dave
I assume you tried 2.52.d10 also, which was supposed to solve the reboot issues??

I might need some logs to captured (off 2.52.d10), if you happy to help??

davidl
Posts: 6
Joined: Fri Jun 08, 2018 11:47 am

Re: firmware 2.52

Post by davidl » Thu Jun 14, 2018 2:28 pm

yes tried 2.52.10.....reboots.
all i could see from the logs was the reboot.
did have it syslogging to a server but nothing visible there.

billion_fan
Posts: 5205
Joined: Tue Jul 19, 2011 4:30 pm

Re: firmware 2.52

Post by billion_fan » Thu Jun 14, 2018 2:33 pm

davidl wrote:
Thu Jun 14, 2018 2:28 pm
yes tried 2.52.10.....reboots.
all i could see from the logs was the reboot.
did have it syslogging to a server but nothing visible there.
Did you set the log level and display level to debugging before capturing the logs??

davidl
Posts: 6
Joined: Fri Jun 08, 2018 11:47 am

Re: firmware 2.52

Post by davidl » Fri Jun 15, 2018 1:21 pm

no i had not got it on debugging - informational only...
i dont have the time to retry the 2.52 - sorry.
i have turned on debugging and syslogging but on 2.50.
if anything strange appears ai will let you know.

i cant believe i am the only one seeing this issue.....

nfxcr3w
Posts: 30
Joined: Sat Mar 04, 2017 5:05 pm

Re: firmware 2.52

Post by nfxcr3w » Fri Jun 15, 2018 9:10 pm

davidl wrote:
Fri Jun 15, 2018 1:21 pm
no i had not got it on debugging - informational only...
i dont have the time to retry the 2.52 - sorry.
i have turned on debugging and syslogging but on 2.50.
if anything strange appears ai will let you know.

i cant believe i am the only one seeing this issue.....
Not the only one i tested the latest version of the 8800nl r2 and it rebooted after 3 days of use. plus the latest one causes the snr margins to dip too low causing the 800nl r2 to reboot.

Pete-B
Posts: 39
Joined: Mon Aug 01, 2011 4:03 pm

Re: firmware 2.52

Post by Pete-B » Sun Jun 17, 2018 1:27 pm

I have just got an 8800NL R2, it came with 2.52.d10. I am on a Plusnet Fibre Extra (80/20) line.
Logging has been set to debugging and it is being sent to my Raspberry Pi.
Will let you know how I get on.

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