8800AXL R2 BT TV setup

Discussions for BiPAC 8800 series: 8800NL
billion_fan
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Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL R2 BT TV setup

Post by billion_fan » Wed Sep 19, 2018 9:28 am

Grimers wrote:
Wed Sep 19, 2018 8:53 am
Hi,

I've followed the setup guide correctly, but am still experiencing many problems related to both normal smart TV and BT TV viewing. On BT TV, we experience black previews for the channels and recordings, and struggle to access many on-demand services. On the normal smart TV side, I can't create a wired/wireless connection.

Any ideas?

Thanks,

Will
The smart TV unable to connect via wired is strange, as its a normal wired connection it should be fine. Have you tried to plug a PC to the same Ethernet port and see what IP address, subnet, gateway you get??

Can you try restoring a config I just created for you, it has the standard BT PPPOE for VDSL setup, once loaded plug your BT TV viewing box to port 1 on the router. (you will need to adjust the wireless settings to match your requirements)
You do not have the required permissions to view the files attached to this post.

Grimers
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Location: Newton Poppleford, Devon, UK
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Re: 8800AXL R2 BT TV setup

Post by Grimers » Wed Sep 19, 2018 9:47 am

The TV is connected to a powerline adapter, which is behind the TV, so it wouldn't be feasible to connect a PC there. Should I still try using the config you've attached?
William Grimsley.

billion_fan
Posts: 5205
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL R2 BT TV setup

Post by billion_fan » Wed Sep 19, 2018 9:49 am

Grimers wrote:
Wed Sep 19, 2018 9:47 am
The TV is connected to a powerline adapter, which is behind the TV, so it wouldn't be feasible to connect a PC there. Should I still try using the config you've attached?
Yes worth a try, make a backup of your config first though

Grimers
Posts: 124
Joined: Mon Mar 06, 2017 11:59 am
Location: Newton Poppleford, Devon, UK
Contact:

Re: 8800AXL R2 BT TV setup

Post by Grimers » Wed Sep 19, 2018 9:54 am

Just to note, the other powerline adapter which is connected to the router, is connected to port 3. So, I assume I'll need to change the assigned port to that when I load up this new config?
William Grimsley.

billion_fan
Posts: 5205
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL R2 BT TV setup

Post by billion_fan » Wed Sep 19, 2018 10:08 am

Grimers wrote:
Wed Sep 19, 2018 9:54 am
Just to note, the other powerline adapter which is connected to the router, is connected to port 3. So, I assume I'll need to change the assigned port to that when I load up this new config?
Yes or just plug the homeplug to port 1 (it would be easier)

Grimers
Posts: 124
Joined: Mon Mar 06, 2017 11:59 am
Location: Newton Poppleford, Devon, UK
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Re: 8800AXL R2 BT TV setup

Post by Grimers » Wed Sep 19, 2018 12:03 pm

That configuration file doesn't work, was left with no internet access, so had to restore my backup.
William Grimsley.

billion_fan
Posts: 5205
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL R2 BT TV setup

Post by billion_fan » Wed Sep 19, 2018 12:06 pm

Grimers wrote:
Wed Sep 19, 2018 12:03 pm
That configuration file doesn't work, was left with no internet access, so had to restore my backup.
I setup the config with a standard BT username and password for a FTTC connection Username - bthomehub@btinternet.com, password - BT.

Unless BT have provided you with a specific broadband username and password, this might need to be adjusted

Grimers
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Joined: Mon Mar 06, 2017 11:59 am
Location: Newton Poppleford, Devon, UK
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Re: 8800AXL R2 BT TV setup

Post by Grimers » Wed Sep 19, 2018 1:21 pm

It wasn't that, the configuration file doesn't load at all.
William Grimsley.

billion_fan
Posts: 5205
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800AXL R2 BT TV setup

Post by billion_fan » Wed Sep 19, 2018 1:30 pm

Grimers wrote:
Wed Sep 19, 2018 1:21 pm
It wasn't that, the configuration file doesn't load at all.
What firmware version are you on??

Grimers
Posts: 124
Joined: Mon Mar 06, 2017 11:59 am
Location: Newton Poppleford, Devon, UK
Contact:

Re: 8800AXL R2 BT TV setup

Post by Grimers » Wed Sep 19, 2018 1:34 pm

2.52.d10.
William Grimsley.

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