8800NL - Port forwarding stops working after a while

Discussions for BiPAC 8800 series: 8800NL
MMILLAR
Posts: 5
Joined: Sat Jan 28, 2017 10:02 pm

Re: 8800NL - Port forwarding stops working after a while

Post by MMILLAR » Mon Feb 20, 2017 9:48 pm

Doing my head in. Trying to find the address for customer services so I can send back this router in pieces....

At the moment I have my CCTV in the DMZ zone. I'll probably stick an old router into this zone and do the port forwarding from that. Defeats the purpose. Just strange how it started happening without any firmware upgrades.

Michael

billion_fan
Posts: 5202
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800NL - Port forwarding stops working after a while

Post by billion_fan » Tue Feb 21, 2017 11:04 am

MMILLAR wrote:Doing my head in. Trying to find the address for customer services so I can send back this router in pieces....

At the moment I have my CCTV in the DMZ zone. I'll probably stick an old router into this zone and do the port forwarding from that. Defeats the purpose. Just strange how it started happening without any firmware upgrades.

Michael
Our engineers are requesting a direct debug with MMILLAR or JackPGreen once the issue occurred.

If either of you can help out, please PM me and I can provide you with the steps needs for our engineers to investigate,

JackPGreen
Posts: 9
Joined: Tue Jan 10, 2017 9:55 pm

Re: 8800NL - Port forwarding stops working after a while

Post by JackPGreen » Tue Feb 21, 2017 11:06 am

billion_fan wrote:
MMILLAR wrote:Doing my head in. Trying to find the address for customer services so I can send back this router in pieces....

At the moment I have my CCTV in the DMZ zone. I'll probably stick an old router into this zone and do the port forwarding from that. Defeats the purpose. Just strange how it started happening without any firmware upgrades.

Michael
Our engineers are requesting a direct debug with MMILLAR or JackPGreen once the issue occurred.

If either of you can help out, please PM me and I can provide you with the steps needs for our engineers to investigate,
Hi,

I'm happy to help - but right now the issue is not occurring - it happened yesterday but I've restarted and now it's gone away... for a while.

What do I need to do?

billion_fan
Posts: 5202
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800NL - Port forwarding stops working after a while

Post by billion_fan » Tue Feb 21, 2017 11:45 am

JackPGreen wrote:
billion_fan wrote:
MMILLAR wrote:Doing my head in. Trying to find the address for customer services so I can send back this router in pieces....

At the moment I have my CCTV in the DMZ zone. I'll probably stick an old router into this zone and do the port forwarding from that. Defeats the purpose. Just strange how it started happening without any firmware upgrades.

Michael
Our engineers are requesting a direct debug with MMILLAR or JackPGreen once the issue occurred.

If either of you can help out, please PM me and I can provide you with the steps needs for our engineers to investigate,
Hi,

I'm happy to help - but right now the issue is not occurring - it happened yesterday but I've restarted and now it's gone away... for a while.

What do I need to do?
Once the issue has occurred our engineers are requesting team viewer access, to a PC on your LAN, so they debug the issue, they also need to know which port forwarding rules are not working (with team viewer we will need overnight access as our engineers are based in Taiwan, we will also need your team viewer ID and password, which you can PM to me (don't post it in the public forum)

JackPGreen
Posts: 9
Joined: Tue Jan 10, 2017 9:55 pm

Re: 8800NL - Port forwarding stops working after a while

Post by JackPGreen » Tue Feb 21, 2017 2:19 pm

billion_fan wrote:
JackPGreen wrote:
billion_fan wrote:
Our engineers are requesting a direct debug with MMILLAR or JackPGreen once the issue occurred.

If either of you can help out, please PM me and I can provide you with the steps needs for our engineers to investigate,
Hi,

I'm happy to help - but right now the issue is not occurring - it happened yesterday but I've restarted and now it's gone away... for a while.

What do I need to do?
Once the issue has occurred our engineers are requesting team viewer access, to a PC on your LAN, so they debug the issue, they also need to know which port forwarding rules are not working (with team viewer we will need overnight access as our engineers are based in Taiwan, we will also need your team viewer ID and password, which you can PM to me (don't post it in the public forum)
Ok - I will get an environment set up and then let you know when the issue has recurred?

billion_fan
Posts: 5202
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800NL - Port forwarding stops working after a while

Post by billion_fan » Tue Feb 21, 2017 2:30 pm

JackPGreen wrote:
billion_fan wrote:
JackPGreen wrote: Hi,

I'm happy to help - but right now the issue is not occurring - it happened yesterday but I've restarted and now it's gone away... for a while.

What do I need to do?
Once the issue has occurred our engineers are requesting team viewer access, to a PC on your LAN, so they debug the issue, they also need to know which port forwarding rules are not working (with team viewer we will need overnight access as our engineers are based in Taiwan, we will also need your team viewer ID and password, which you can PM to me (don't post it in the public forum)
Ok - I will get an environment set up and then let you know when the issue has recurred?
Thanks JackPGreen

MMILLAR
Posts: 5
Joined: Sat Jan 28, 2017 10:02 pm

Re: 8800NL - Port forwarding stops working after a while

Post by MMILLAR » Tue Feb 21, 2017 7:17 pm

I'm happy to assist. I have TeamViewer 10 installed. I have CCTV in the DMZ zone just now and that's working with that.

Let me know if you wish access

JackPGreen
Posts: 9
Joined: Tue Jan 10, 2017 9:55 pm

Re: 8800NL - Port forwarding stops working after a while

Post by JackPGreen » Wed Feb 22, 2017 12:59 am

I've setup an environment for remote support - I'll get in touch once the issue re occurs.

If I need to install anything first or do any setup please let me know so i can get that done in advance.

PS Please can I have an 8900AX to make up for it.

billion_fan
Posts: 5202
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800NL - Port forwarding stops working after a while

Post by billion_fan » Wed Feb 22, 2017 9:27 am

JackPGreen wrote:I've setup an environment for remote support - I'll get in touch once the issue re occurs.

If I need to install anything first or do any setup please let me know so i can get that done in advance.

PS Please can I have an 8900AX to make up for it.
All you need is team viewer installed and sent me a PM with your ID and password, once the issue has occurred

Unfortunately we can't offer you a 8900AX, we are just trying to resolve your issue :D

billion_fan
Posts: 5202
Joined: Tue Jul 19, 2011 4:30 pm

Re: 8800NL - Port forwarding stops working after a while

Post by billion_fan » Mon Mar 13, 2017 3:07 pm

JackPGreen wrote:I've setup an environment for remote support - I'll get in touch once the issue re occurs.

If I need to install anything first or do any setup please let me know so i can get that done in advance.

PS Please can I have an 8900AX to make up for it.
PM sent

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