Billion UK Forum

Posted: **Sun Jun 07, 2020 11:27 am**

Hi,

I have a problem with my router freezing every few days. It becomes completely unresponsive, all the lights on the front look correct but I cannot access it remotely and it stops all traffic in and out of the internet.
Software Version 2.52.d15

I have set up a Kiwi log server and nothing strange is getting posted into that.
Any ideas how I can diagnose fix the problem?

Thanks
Simon

Posted: **Tue Jun 09, 2020 1:22 pm**

SimonD wrote: ↑Sun Jun 07, 2020 11:27 am Hi,

I have a problem with my router freezing every few days. It becomes completely unresponsive, all the lights on the front look correct but I cannot access it remotely and it stops all traffic in and out of the internet.
Software Version 2.52.d15

I have set up a Kiwi log server and nothing strange is getting posted into that.
Any ideas how I can diagnose fix the problem?

Thanks
Simon

Submit a ticket on our esupport website and attach the logs for our engineers

http://www.billion.uk.com/esupport/inde ... ets/Submit

Posted: **Tue Jun 09, 2020 2:06 pm**

Thanks I have logged it but cannot attach the logs as there is nothing in them!

Posted: **Tue Jun 09, 2020 4:19 pm**

SimonD wrote: ↑Tue Jun 09, 2020 2:06 pm Thanks I have logged it but cannot attach the logs as there is nothing in them!

Reply sent via ticket

Billion UK Forum

8800AXL R2 Freezing

8800AXL R2 Freezing

Re: 8800AXL R2 Freezing

Re: 8800AXL R2 Freezing

Re: 8800AXL R2 Freezing